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Section: Customer services Vacancy 172 |
| Post:Customer Care Trainer - North London
|
Salary contractual |
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| Requirements and conditions |
| Age: |
Has no value
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| Gender |
Has no value
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| Education: |
no
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| Work schedule: |
Has no value
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| Work place: |
Wolverhampton
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| The announcement text: |
Customer Care Call Centre - Luton
Customer Care Training Team Member
Salary £26,000 pro rata
This is a Full time Mon - Fri temporary post for 6 - 12 months maternity cover
Purpose of the Role:To be responsible for the delivery, co-ordination and development of training for the European Customer Care Center.
Reporting to the Human Resources & Training Manager
Responsibilities:
· Train new employees in the client standards*procedures, within the required time scales and to documented standards.
· Highlight to the HRM any problems with the quality of new starters entering training thereby improving the recruitment process.
· Deliver and enhance existing training programs in line with EDS and the clients best practices.
· Deliver soft skills training with emphasis on customer care practice and procedures.
· Liaising with internal*external subject matter experts.
· Co-ordinate and schedule training programmes.
· Create structured reports and provide feedback to Senior Management posts.
· Conduct training assessments, produce analyse reports and make recommendations.
· Carry out additional tasks as required from time to time and designated by HR*Training Manager
Skills:
· Is proficient in
- Lotus Notes
- MS Office
· Good organisational and administrative skills.
· Good interpersonal skills.
· European language skills an advantage.
Personal Traits
· Customer and People focused.
· Training*Mentoring experience within customer care environment
· Team Player.
· Willingness to learn.
· Meets challenges with a positive attitude.
· Flexible to work in a changing environment
· Ability to work independently with leadership directives
· Able to work under pressure
· Excellent communicator to all levels of staff
· Good time management and organisational skills
· Logical, methodical approach
Qualifications
· Siebel experience essential accreditation is desirable
· Accredited Qualification in training development and delivery (or can demonstrate equivalent experience)
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| Contact information |
| Employer: |
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| Email: |
1545@stoke-on-trentcareer.informnow.com
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| Phone: |
0131 555 0284
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Publication date: 2009-04-09 00:19:22
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